How can I customise the chat tab colors?

You can easily change the embedded chat tab color by inserting either the basic or advanced JavaScript settings in step 1 of the live chat HTML code (the full HTML code is detailed at http://www.chatstack.com/kb/live-help-jquery-html-code/): Basic Color Themes LiveHelpSettings.theme = ‘turquoise'; Various theme options are available: default , green , turquoise , blue , purple … Continued

Can I setup SMTP authentication for sending emails?

Yes, from version 5.0 you can configure SMTP for any emails sent such as the offline emails or chat transcript emails. To configure the SMTP settings and authentication you will need to open the /livehelp/include/database.php file. // Override Settings $_SETTINGS = array(); // Recommended SMTP Providers // mandrill.com or mailgun.com $_SETTINGS[‘SMTPHOST’] = ”; $_SETTINGS[‘SMTPPORT’] = … Continued

Do you offer a trial or demo version of your software?

Unfortunately we do not have a trial or demo that you can install on your own server. We also don’t have a demo installation setup on our own servers. We feel that it is best for customers to try the software on their own server or hosting account to ensure that everything functions as expected … Continued

Are there any hidden fees? Is the fee monthly, annual or one time?

Live Help is self-hosted chat software offered as a one-time fee so there are no ongoing commitments, monthly fees or contracts. You only pay the license once and you receive server software updates for the lifetime of the license. We also offer a 30 day money back guarantee, so if you are not completely satisfied with … Continued

Do I need to purchase the Android app for each device?

The Android app is an optional add-on that you can order in the Google Play store. Each operator will need to purchase the app if they wish to use it on their mobile device. There is no bulk licenses available for the Android app at this stage. Unfortunately Google doesn’t offer a volume licensing program at … Continued

Where can I download the WHMCS live chat add-on?

If you have ordered your Live Help license from WHMCS, you can download the Live Chat add-on within the WHMCS client area > Licenses and Services section. The download link for the Live Chat add-on should be available under the Add-on section when you click your appropriate license. You should directly contact WHMCS support if … Continued

Where can I download Live Help?

Live Help software consists of two main components, the server software and the operator applications. The server software is installed in your server or hosting account and the operator applications are used by your team to chat with customers. Server Software You can download the server software in the customer area using the access details … Continued

Do you have a reseller program for Live Help?

Yes, we have a reseller program available for all existing customers. This program is suitable if you would like to sell Live Help in addition to your current products and services. The reseller pricing starts at approx. 25% discount for our self-hosted licenses. Additionally, we encourage resellers to offer installation services and / or customization … Continued