Live Help Screenshots
You can see many features of the Live Help Messenger application below. Simply click each image to view the various screenshots.
Live Help Windows app
The Live Help Windows app allows you to chat with your customers using a native Windows app. As you chat with your site visitors, you are able to see the web pages they visit as shown below in the Site Visitors Alert screenshot. You are also able to easily switch between chatting visitors if you are chatting to more than one visitor at the same time. The Live Help application is available to download in the customer area.
Chat Window - Site Visitor Alerts
Chat Rating Alerts / Integrated Smilies / Tabbed Message Alert
When using the Live Help Windows app you are also able to easily send the chatting visitor files and images. The file transfer feature is shown below and is very useful if you need to send the visitor a screenshot or other attachments. Supports Windows 7 and Windows 8.
File Transfer - Transferring Image to Chatting Visitor
Site Visitor's Live Help Window
iPhone and Android Mobile Apps
Live Help supports both iPhone and Android native mobile apps. The mobile apps will allow you to chat to your site visitors from your mobile device. You will also be able to monitor your browsing web site visitors and accept incoming chat requests from your web site visitors right on your phone. Pricing for the iPhone and Android app add-on starts at US$14.99.
You can customize various parts of the Live Help site visitor window from within the settings. Settings such as the company logo, campaign link / logo, online / offline status images, and fonts can be adjusted when logged into the Live Help administration. In addition to this you have access and can customize the Live Help style sheets for any advanced changes.
Highlighted below illustrates various key sections that can be easily customized within the settings.
Live Help - Site Visitor Chat Window
Custom Design Example
Below is a screenshot that shows the full customisation that is possible with Live Help. The images and CSS styles have been modified to match the web site exactly. The business has also purchased the Copyright Line / Link Removal option so that no link is shown at the bottom of the chat window.
Fully Customizable Chat Window - Match your web sign design exactly. Image Courtesy: Kids Bedding Dreams
Web-Based Live Help app
In addition to the Live Help Windows application, our software also features a web-based administration. This allows your team members to chat to your site visitors using a web browser. We highly recommend that your team members install the Live Help Windows application or the optional Mac app as it provides increased functionality when chatting with site visitors.