Live Help Screenshots

You can see many features of the Live Help Messenger application below. Simply click each image to view the various screenshots.

Screenshot - Live Help Messenger - Manage AccountsEnlarge Screenshot Screenshot - Live Help MessengerEnlarge Screenshot Screenshot - Live Help Messenger - Chat WindowEnlarge Screenshot

Live Help Windows app

The Live Help Windows app allows you to chat with your customers using a native Windows app. As you chat with your site visitors, you are able to see the web pages they visit as shown below in the Site Visitors Alert screenshot. You are also able to easily switch between chatting visitors if you are chatting to more than one visitor at the same time. The Live Help application is available to download in the customer area.

Chat Window - Site Visitor Alerts
Chat Window - Site Visitor Alerts
Chat Rating Alerts / Smilies
Chat Rating Alerts / Integrated Smilies / Tabbed Message Alert

When using the Live Help Windows app you are also able to easily send the chatting visitor files and images. The file transfer feature is shown below and is very useful if you need to send the visitor a screenshot or other attachments. Supports Windows 7 and Windows 8.

Chat Rating Alerts / Smilies
File Transfer - Transferring Image to Chatting Visitor

Site Visitor's Live Help Window

Live Help will allow your web site visitors to chat to your Live Help operators without installing any additional software. The site visitor section of our Live Help system is developed using PHP, MySQL and JavaScript. By using these technologies your site visitors are not required to install any additional plug-ins such as Java, ActiveX or Flash plug-ins. Simply your web site visitors can click the Live Help button on your web site and begin chatting with your operators.

Screenshot - Live Help Messenger - Chat Window
Screenshot - Live Help Messenger - Chat Window

iPhone and Android Mobile Apps

Live Help supports both iPhone and Android native mobile apps. The mobile apps will allow you to chat to your site visitors from your mobile device. You will also be able to monitor your browsing web site visitors and accept incoming chat requests from your web site visitors right on your phone. Pricing for the iPhone and Android app add-on starts at US$14.99.

Completely Customizable

You can customize various parts of the Live Help site visitor window from within the settings. Settings such as the company logo, campaign link / logo, online / offline status images, and fonts can be adjusted when logged into the Live Help administration. In addition to this you have access and can customize the Live Help style sheets for any advanced changes.

Highlighted below illustrates various key sections that can be easily customized within the settings.

Live Help - Site Visitor Chat Window
Live Help - Site Visitor Chat Window

Custom Design Example

Below is a screenshot that shows the full customisation that is possible with Live Help. The images and CSS styles have been modified to match the web site exactly. The business has also purchased the Copyright Line / Link Removal option so that no link is shown at the bottom of the chat window.

Fully Customizable Chat Window - Match your web site design exactly.
Fully Customizable Chat Window - Match your web sign design exactly. Image Courtesy: Kids Bedding Dreams
Easily add Live Help chat to your web site
Customers can easily send smilies/emoticons,
Fully customisable chat window including images, CSS styles etc.
Simple and easy to use, fully featured application

Web-Based Live Help app

In addition to the Live Help Windows application, our software also features a web-based administration. This allows your team members to chat to your site visitors using a web browser. We highly recommend that your team members install the Live Help Windows application or the optional Mac app as it provides increased functionality when chatting with site visitors.