Chatstack v5.6 Release

Monday May 14th, 2018

Chatstack v5.6 is now available in the customer area if you would like to update the server software on your web site. This update includes various stability improvements and minor bug fixes.

New Modern Chat Layout Designs

This update features new modern chat widget layouts for your web site which you can select within the Settings > Appearance section of the web app at /livehelp/admin/index.php.

New Modern Chat Layout Designs

These new layouts are mobile optimised and additionally include improved icons for HiDPI (High Dots Per Inch) displays used on mobile devices or Apple Retina displays. You can select a Tab, Docked or Floating chat layout design for your web site. In addition to this you are able to select from some pre-defined color themes to help match the chat design to your web site.

Floating Chat Layout

Improved Offline Widget

We’ve improved the offline messaging widget so the design is cohesive with the live chat widget design. The offline widget is now also responsive and works great on iPhone and Android mobile devices.

Offline email messages are sent directly to your support email address (this can also be configured to your ticketing support email address) where you can reply to customer questions when your support team isn’t available to chat.

Offline Widget

Stability Improvements

We’ve made improvements to the Chatstack HTML code and how the chat widget is embedded into your web pages. This should help reduce JavaScript (JS) conflicts and any potential CSS conflicts that may cause problems with how Chatstack behaves on your web site. We recommend that all customers update the Chatstack HTML code that is inserted on your web pages and site templates.

12 Customer Satisfaction Quotes and Lessons to Improve your Business

12 Customer Satisfaction Quotes and Lessons to Improve your Business

Friday October 14th, 2016

Today, great customer service is essential for the success of your business. Building a brand that serves customers wholeheartedly and that is genuine, personal and compassionate will create a memorable customer experience.

We’ve compiled a list of customer service quotes from some of the most influential entrepreneurs and business people. A stronger focus on customer service will inspire and motivate you, your team and your business, to keep your customers a priority and inspire loyalty to your brand.

1. Engage your customers

Mark Zuckerberg is the CEO and co-founder of social networking giant, Facebook. Through social engagement and participating within the online community of users, he has built the brand into the most popular social networking site in the world with over 1.65 billion monthly active users, as of April 2016.

Mark Zuckerberg, Facebook
“Serving more people, increasing your customer base and making them more deeply engaged is by itself good business.”
Mark Zuckerberg - Facebook

Engage with your customers and build strong emotional connections with your customers. This will allow you to better understand their needs and increase consumer loyalty.

Chatstack Javascript API Launched

Chatstack Javascript API Launched

Wednesday August 24th, 2016

We’re excited to announce the release of our Chatstack Javascript API. Detailed documentation is available at https://www.chatstack.com/api/ along with several Javascript code samples.

To use the Javascript API please ensure you have installed the latest build available and your live chat HTML code is updated. The Chatstack Javascript API will constantly evolve as we release new updates to our live chat software.

Using the API, you can monitor events such as when the live chat status mode changes e.g. from online to offline. Additionally, you can also detect when a chat is accepted by a team member and also when the initiate chat status changes. These events could be used to dynamically change parts of your website or even track events within Google Analytics. For example, you could track an event in Google Analytics when a customer’s chat is accepted by your team.

Chatstack v5.2 Release

Chatstack v5.2 Release

Thursday July 14th, 2016

We’re happy to announce that Chatstack v5.2 is available in the customer area if you’d like to update to the latest release. This release includes several new features and several minor bug fixes from the earlier v5.x releases.

Send Custom Initiate Chat Messages

Every visitor is unique and now you can offer your website visitors a fully customised experience. You can now send custom initiate chat messages to your site visitors to see if they need help or if you notice that a potential customer is experiencing issues with your website.

Custom Initiate Chat Messages

Chat Tab or Sidebar Chat Widget

You can now dock the live chat widget to the right side of your browser rather than using a small chat tab. Both options are shown below and available to be configured in the web application settings. The docked sidebar option gives your customers more room for chat messages and increases customer focus on your conversation.

Live Chat Tab or Sidebar Chat Widget

Collect Customer Feedback

You can now also collect customer feedback when your live chat system is offline using our new feedback widget. Gather insight into what your customers are thinking about your website and products even while you’re sleeping. Full details on configuring the feedback widget after upgrading to v5.2 is available at https://www.chatstack.com/kb/configure-feedback-widget/

Growth Hacking 101 – Start growing your business

Growth Hacking 101 – Start growing your business

Tuesday December 15th, 2015

What is Growth Hacking?

Growth hacking is the buzzword for business marketing. It’s what everybody is talking about, but what exactly is growth hacking?

The phrase growth hacker was coined by Sean Ellis in 2010 and it’s catching on in startups and business fast – we all want to grow incredibly fast, acquire millions of customers and dollars in revenue.

Sean Ellis, Qualaroo and growthhackers.com
“A growth hacker is a person whose true north is growth.”
A growth hacker is a person whose true north is growth. @SeanEllis Click To Tweet

In a nutshell, growth hacking is a marketing technique that uses creativity, innovation, analytics and social metrics to gain exposure, sell your products and grow.

Growth Hacking Success Stories

To understand more about what a growth hacker does and apply the same principles to your business, I have some examples and tips from industry leaders on how they used growth hacking to quickly expand their business.

Stardevelop
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