Chatstack v5.6 is now available in the customer area if you would like to update the server software on your web site. This update includes various stability improvements and minor bug fixes.
This update features new modern chat widget layouts for your web site which you can select within the Settings > Appearance section of the web app at /livehelp/admin/index.php.
These new layouts are mobile optimised and additionally include improved icons for HiDPI (High Dots Per Inch) displays used on mobile devices or Apple Retina displays. You can select a Tab, Docked or Floating chat layout design for your web site. In addition to this you are able to select from some pre-defined color themes to help match the chat design to your web site.
We’ve improved the offline messaging widget so the design is cohesive with the live chat widget design. The offline widget is now also responsive and works great on iPhone and Android mobile devices.
Offline email messages are sent directly to your support email address (this can also be configured to your ticketing support email address) where you can reply to customer questions when your support team isn’t available to chat.
Today, great customer service is essential for the success of your business. Building a brand that serves customers wholeheartedly and that is genuine, personal and compassionate will create a memorable customer experience.
We’ve compiled a list of customer service quotes from some of the most influential entrepreneurs and business people. A stronger focus on customer service will inspire and motivate you, your team and your business, to keep your customers a priority and inspire loyalty to your brand.
Mark Zuckerberg is the CEO and co-founder of social networking giant, Facebook. Through social engagement and participating within the online community of users, he has built the brand into the most popular social networking site in the world with over 1.65 billion monthly active users, as of April 2016.
Engage with your customers and build strong emotional connections with your customers. This will allow you to better understand their needs and increase consumer loyalty.
Using the API, you can monitor events such as when the live chat status mode changes e.g. from online to offline. Additionally, you can also detect when a chat is accepted by a team member and also when the initiate chat status changes. These events could be used to dynamically change parts of your website or even track events within Google Analytics. For example, you could track an event in Google Analytics when a customer’s chat is accepted by your team.
We’re happy to announce that Chatstack v5.2 is available in the customer area if you’d like to update to the latest release. This release includes several new features and several minor bug fixes from the earlier v5.x releases.
Every visitor is unique and now you can offer your website visitors a fully customised experience. You can now send custom initiate chat messages to your site visitors to see if they need help or if you notice that a potential customer is experiencing issues with your website.
You can now dock the live chat widget to the right side of your browser rather than using a small chat tab. Both options are shown below and available to be configured in the web application settings. The docked sidebar option gives your customers more room for chat messages and increases customer focus on your conversation.
You can now also collect customer feedback when your live chat system is offline using our new feedback widget. Gather insight into what your customers are thinking about your website and products even while you’re sleeping. Full details on configuring the feedback widget after upgrading to v5.2 is available at https://www.chatstack.com/kb/configure-feedback-widget/
Growth hacking is the buzzword for business marketing. It’s what everybody is talking about, but what exactly is growth hacking?
The phrase growth hacker was coined by Sean Ellis in 2010 and it’s catching on in startups and business fast – we all want to grow incredibly fast, acquire millions of customers and dollars in revenue.
In a nutshell, growth hacking is a marketing technique that uses creativity, innovation, analytics and social metrics to gain exposure, sell your products and grow.
To understand more about what a growth hacker does and apply the same principles to your business, I have some examples and tips from industry leaders on how they used growth hacking to quickly expand their business.