Live Help v3.90 – Improved Dashboard and City Location
We recently launched the Live Help Server Software v3.90 and Live Help Messenger Desktop application v3.90 in early March. The major new features include a improved dashboard that features an activity feed and monthly visitor summary, Smarty template support for easily customising the Live Chat window, IP city / state location detection and minor bug fixes. The new features within this software update are detailed below for your reference:
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Activity Feed – provides an timeline view to help monitor what your operators were recently doing, |
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Monthly Visitors Summary Graph – Quickly view a monthly graph of your web site traffic, |
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Template Support – Smarty template support for easily customising the chat window design (including a new WHMCS portal template), |
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IP City / State Location – Easily view the city and state that a site visitor is located within, |
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Minor Bug Fixes |
GeoIP City / State Location - Easily view the city and state that a site visitor is located within
The new Live Help v3.90 software update also supports IP city and state location detection. We support the MaxMind GeoLite City (free) and MaxMind GeoIP City (paid with higher accuracy) databases.
These databases are not included with the Live Help downloads (due to the size of the database) so you will need to download the latest database from the MaxMind web site (KB Article: MaxMind IP City Location Support).
Visitors Summary Graph - Quickly view a monthly graph of your web site traffic
Stay tuned for updates regarding our upcoming Live Help Android app that will be available soon. Further details will be made available on the Live Chat blog in the next few weeks.
