Live Help Messenger Desktop – VoIP Call Back / Voice / RSS

The next major release of the Live Help Messenger Desktop application (version 3.0) is approaching beta release.  The interface of the desktop application has been re-designed to incorporate new features such as a VoIP / Skype call back service, RSS 2.0 feeds for subscribing to third party support / ticketing feeds.

Initially the VoIP call back feature will only support SIP 2.0-compatible devices, testing has also been completed using Asterisk (FreePBX) SIP extensions.  Additionally, we will be supporting Skype for those customers that have not yet implemented VoIP / SIP 2.0-compatible hardware within their business.  The user interface for the VoIP call back feature is shown below and easily allows for click-to-dial:

Feel free to comment and provide us with feedback regarding these features.  We value and appreciate feedback from our customers when developing new releases.  Thank you for reading!