Yes, if you do not wish for Chatstack to automatically generate the WHMCS chat transcript ticket at the end of every chat, you can disable this by overriding the internal setting. You would need to manually insert the following lines within your /whmcs/modules/livehelp/include/database.php file:
$_SETTINGS = array(); $_SETTINGS['WHMCSTICKETS'] = false;
The above lines need to be added right after the $_PLUGINS[‘WHMCS’] = true; line in your /livehelp/include/database.php file. If you don’t see this line or you are not comfortable editing this file then feel free to email us or request a chat for assistance.