WordPress Plugin / Widget Installation

The Chatstack Wordpress plugin will allow you to easily place the live chat HTML code on your WordPress blog.  The plugin includes a Chatstack widget that you can easily drag a drop on to your blog widget areas. Intructions are detailed below to install the Chatstack WordPress blog plugin.   Please Note:  It is not possible to search and add the Chatstack plugin … Continued

MaxMind IP City Location Support

The Live Help (now Chatstack) v3.90 and above supports IP City level location detection. We support the MaxMind GeoLite City (free) and MaxMind GeoIP City (paid with higher accuracy) databases. These databases are not included with the Chatstack downloads (due to the size of the database) so you will need to download the latest database from … Continued

WHMCS Module Installation

Installation The Chatstack server software includes support for WHMCS v6 and v7 along with an integrated visitor tracking and installation into the WHMCS database.  Chatstack can be installed as a WHMCS module by following the instructions below: Unzip and upload the /livehelp directory to your /whmcs/modules/ directory.  The installation should then be located at /whmcs/modules/livehelp/ … Continued


If you have setup Chatstack as a WHMCS module then you need to install different HTML code on your web pages to avoid any issues. You will need to edit the bold text within the HTML code so that the HTML code points to your WHMCS installation folder.  An absolute path is required for the HTML … Continued

Joomla Module Installation

The Joomla module will assist you in placing the Chatstack HTML code and button on your Joomla web site.  You still need to complete the Chatstack Server Software installation before you can install the Joomla module.  The Joomla module will place the Chatstack HTML code on your web pages so you do not need to edit your Joomla … Continued

Live Chat Zendesk Integration

To setup Live Chat to function with Zendesk you will need to create an extension within the Zendesk administration. You can setup the extensions within the Zendesk Administration > Settings > Extensions. You should then click Add Widget > Global JavaScript. The paste the following code. The Global JavaScript widget will insert the Live Help JavaScript and Live Help visitor tracking code on all your web pages.

Can I disable WHMCS chat transcript tickets from being created?

Yes, if you do not wish for Chatstack to automatically generate the WHMCS chat transcript ticket at the end of every chat, you can disable this by overriding the internal setting. You would need to manually insert the following lines within your /whmcs/modules/livehelp/include/database.php file: $_SETTINGS = array(); $_SETTINGS[‘WHMCSTICKETS’] = false; The above lines need to be added right after … Continued

How can I add the live chat HTML code to a Magento installation?

So you would like to add live chat to your Magento store? This can be accomplished by editing your Magento template file. You will need to use the HTML code as shown at Documentation – Chatstack jQuery HTML Code and add this to your Magento theme files, the theme files will vary based on how … Continued

FullContact Integration / Social Profiles

Within the Chatstack v5.1 server software, you are able to enable FullContact integration, allowing the operator to easily access social links (e.g. Twitter, Facebook, LinkedIn, Google+, Foursquare, and GitHub profiles) for each chatting visitor. To enable the FullContact integration within your installation, you will need to register for a free API key at fullcontact.com/developer/. The … Continued

OpenCart Live Chat HTML Code

From Chatstack v5.1 and above we have new HTML code which is compatible with OpenCart and won’t cause JavaScript conflicts that may have occurred on certain websites with our legacy HTML code. Step 1 – Chatstack Server Installation Before you can add the HTML code to your OpenCart website (at http://www.example.com/livehelp/) you will need to … Continued