In server software v5.1 and later, hiding departments shown on the chat window is supported. There are various situations where you might like to use this feature. For example, you might need to only show certain departments on some of your web pages. This can be useful if you have different teams (i.e departments) that are available for different customer segments or groups.

You can choose certain departments that will be shown to the web site visitor or customer by adding the following line in the step 1 of the live chat HTML code:

LiveHelpSettings.departments = ['Department1', 'Department2'];

For example, using the code below would only show certain departments. This code would only show the Support, Sales and Billing departments.

LiveHelpSettings.departments = ['Support', 'Sales', 'Billing'];

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