In order to manage departments you must associate a department to an operator when creating the account. When creating or editing accounts you can enter a department within the appropriate department field.
Assign Multiple Departments
In certain circumstances it is necessary for an operator to be assigned to multiple departments eg. Technical Support and Sales departments. When assigning a user to multiple departments enter the values within the departments field separated by semi-colons eg. Support; Sales; Management. The example above shows the Guest account that is assigned to Support, Sales and Management departments.
Your site visitors will be prompted to select a department when request a live chat from your web site. Departments are only displayed to your site visitors if an operator is available within the department (shown above).