In order to manage departments you must associate a department to an operator when creating the account. When creating or editing accounts you can enter a department within the appropriate department field.

Guest Account - Easily Enter Assign a Department to the Account

Assign Multiple Departments

In certain circumstances it is necessary for an operator to be assigned to multiple departments eg. Technical Support and Sales departments. When assigning a user to multiple departments enter the values within the departments field separated by semi-colons eg. Support; Sales; Management. The example above shows the Guest account that is assigned to Support, Sales and Management departments.

Chat Window - Visitors can easily select an Online Department

Your site visitors will be prompted to select a department when request a live chat from your web site. Departments are only displayed to your site visitors if an operator is available within the department (shown above).