The Live Help Messenger Desktop Beta Refresh is now available and will be sent via. email to customers over the new few days and weekend. If you wish to receive the beta refresh release you will need to place another request via. email and the release will be sent to you ASAP. See below for Live Help Skype callback support:

In addition to this we have improved the Chat Window within the beta release, as shown below. You can now easily view the site visitor details for each chatting visitor.

We thank you for your patience while these emails are sent out. Please provide as much beta feedback as possible, even if you think the issue has already been reported. This will assist with the final release and launch – thank you for beta testing!
Also, checkout our recently launched Live Help Hosted Service. If you don’t have PHP and MySQL available on your web server or require managed Live Help then our Live Help Hosted Solution is for you. Our managed Live Help service is ideal for customers that do not wish to spend time installing and maintaining a Live Help solution.