SupportMobile Apps

iPhone – Incorrect Username and Password

If you try login to the Chatstack iPhone app and receive an “Invalid Password Error” and your details are correct (i.e. you are able to login to the Windows application) then please try the following to resolve the issue. Login to the Chatstack Windows application Click the Accounts Tab Select your account Click the Options button > Change Password … Continued

iPhone App – PUSH Alerts Troubleshooting

If you are using the Chatstack iPhone app and you are not receiving PUSH alerts then please confirm theat you have PUSH alerts enabled as shown below: Open the iPhone Settings Tap Notifications and turn the Notifications on Then tap the Chatstack options Turn on the Badges, Sounds and Alerts options If you have the … Continued