Please complete the following steps to upgrade your server software installation.

Please note: these instructions only apply if you are running at least version 3.30 of the Chatstack Server Software. Q&A – What Chatstack version do I have installed? If you have an older version of the server software installed then you need to complete a re-installation using an empty MySQL database.

These upgrade instructions can also be applied to the WHMCS module installation however your Chatstack installation would be located at /modules/livehelp/ within your WHMCS directory.

If you need to upgrade your server software please follow the instructions below:

  • Backup your current /livehelp directory, you can download the directory using FTP
  • Delete the /livehelp directory from your web server
  • Upload the latest /livehelp directory to your web site using your FTP client.
  • Restore the /livehelp/include/database.php file from your backup and upload to your web site at /livehelp/include/
  • Open the Windows, Mac or web application and then sign-in to Chatstack, a transparent upgrade will occur
  • Delete the /livehelp/install/ directory on your web site
  • Restore any custom images that you had configured from your backup
  • Confirm that your /livehelp/templates_c/ directory is writeable
  • Update your Chatstack HTML code to the new code at Documentation – jQuery HTML Code
  • If you originally installed Chatstack as a WHMCS module then you also need to copy the latest WHMCS hook file as explained within step 2 at Documentation – WHMCS Module Installation

Feel free to contact us if you have any trouble upgrading your Chatstack installation.