Blank Live Chat Window Issue

If you have installed Chatstack and the live chat popup window is showing a blank chat window then we recommend the following troubleshooting steps. Check that the /livehelp/templates_c/ directory exists. If this directory doesn’t exist then please create it. If the chat window is still blank then make the /livehelp/templates_c/ directory writable. We recommend that you try … Continued

Chatstack HTML Code

From Chatstack v5.5 and above we have new HTML code available that will help minimize conflicts with existing jQuery libraries and jQuery plugins that might already be on your web pages. It is recommended to use this updated live chat HTML code however the previous HTML code at Documentation – Chatstack jQuery HTML Code is … Continued

Department HTML Code

A department Chatstack button will show the Chatstack status for just one department. When the visitor clicks the department button they will be directed to that department and not given the option to select an available department. If you wish to insert a department button within your web pages then you will need to modify step 2 … Continued

MySQL Error – Access Denied

If you receive an error similiar to the following when installing Chatstack, “Acces Denied for [Username] with Password: YES”, you will need to confirm your database details.  A screenshot of the error is shown below: This error will occur if your username or password is incorrect or if you have not assigned the appropriate database … Continued

Server Software Installation Instructions

To begin the installation of Chatstack on your web site, please follow the steps outlined below. If you are unable to complete the installation you may wish to consider purchasing our Chatstack Installation Service. Prepare the Installation Upload all the files contained in the Chatstack Server Software archive using FTP (do not change any directory names) to your … Continued

Server Software Upgrades

Please complete the following steps to upgrade your server software installation. Please note: these instructions only apply if you are running at least version 3.30 of the Chatstack Server Software. Q&A – What Chatstack version do I have installed? If you have an older version of the server software installed then you need to complete a … Continued

VoIP / Skype Call Back HTML Code

In order for your potential customers to find your online status, you will need to add the HTML code to your web site’s pages. There are three simple steps to ensure Chatstack will run correctly on your web pages. If you use Joomla or WordPress then you can install the Joomla module or WordPress plugin to … Continued


If you have setup Chatstack as a WHMCS module then you need to install different HTML code on your web pages to avoid any issues. You will need to edit the bold text within the HTML code so that the HTML code points to your WHMCS installation folder.  An absolute path is required for the HTML … Continued

WHMCS Module Installation

Installation The Chatstack server software includes support for WHMCS v6 and v7 along with an integrated visitor tracking and installation into the WHMCS database.  Chatstack can be installed as a WHMCS module by following the instructions below: Unzip and upload the /livehelp directory to your /whmcs/modules/ directory.  The installation should then be located at /whmcs/modules/livehelp/ … Continued

WHMCS VoIP Call Back HTML Code

If you have setup Chatstack Messenger as a WHMCS module then you need to install special HTML code on your web pages to support the WHMCS integration. In order for your customers to request a VoIP / Skype telephone callback, you will need to add the Chatstack Callback HTML code to your web site’s pages. There are … Continued