Chatstack Windows App – Chatting with customers

When a site visitor requests support from your web site they will be added to your Pending list for your given department. As such, all users in your department will see the pending site visitor. The following illustrates a site visitor that is pending for Chatstack. You can now accept the Chatstack request by double … Continued

Adding Operator Accounts

Within the Chatstack Windows application you can manage the operator accounts within the Accounts tab (as shown in the screenshot below).  You can easily see what operators are logged into Chatstack and update any account details as required.  For each operator you are able to setup the account username, first name, last name, email address, … Continued

Error Log – Windows Desktop App

If you are still experiencing an error with the Chatstack Windows application as show within Q&A – How can I stop the Windows app from crashing?, then you will need to forward us your error log file so that we can investigate the issue further. Please email us the files or full content of the error … Continued

.NET Framework Required

The Chatstack Windows application requires the .NET Framework 4.0 to function.  You will need to install this within Windows 7, Windows Vista and Windows XP you may need to install this.  The Chatstack Windows application setup should check this is installed for you and download the framework if required. If you have any trouble installing … Continued

Desktop App Chat Alerts

When your operators are using Chatstack there are alerts that you receive when a visitor requests a live chat.  You can configure sound alerts and popup alerts so your operators do not miss incoming chat requests. You are also able to receive popup alerts and task bar alerts as described below. Popup Alerts Popup alerts will allow you … Continued