We don’t provide a public API within our Chatstack software, however when you order directly from us you have access the PHP source code that you are able to fully edit. We can only provide limited technical support once you have edited and made customizations to the PHP source code. Note: Customers that have ordered … Continued

Yes, you can order the multiple domain upgrade any time after ordering the single domain license. You can order the upgrade within the customer area by paying the difference between the two licenses.

Your team members can be configured as different access levels such as Full Administrator, Department Administrator, Limited Administrator, Sales / Support Staff, or Guest. Each of these access levels has access to different functionality within the Chatstack app, as shown in the table below.

Within the Chatstack Windows application you can manage the operator accounts from the Accounts tab (shown below). If you wish to create a new Chatstack account then you must click the ‘Options’ button. Alternatively, if you wish to edit an existing Chatstack operator account then you can simply select and click the appropriate account. You … Continued

When using the Chatstack Windows application, pre-typed responses can be added from the Responses tab and are stored for all operators. You can easily create pre-typed Text, Hyperlinks, Images and JavaScript to send to your chatting visitors – save time when answering common questions. You are also able to assign tags to a pre-typed response, … Continued

No, however please don’t misunderstand this as a lack of quality support! We’d love to answer your questions and strive to provide exceptional technical support. We know the decision to not provide telephone support is unusual, however after trying different approaches, we’ve found that using live chat and email enables us to provide the fastest … Continued